Medium risk

Telecom merchant accounts

Monthly service billing and prepaid plans bring recurring-payment and fraud considerations. We match telecom and VoIP providers with a processor that prices them fairly, then keep the account healthy and work toward better terms.

Why underwriters look closely at telecom

Recurring billing

Monthly plans bring renewal and cancellation disputes.

Fraud

Prepaid top-ups and international calling attract stolen cards and account takeover.

Regulation

Carriers and VoIP providers have FCC obligations, including registration where required.

A payment setup that fits

How we usually set up telecom and VoIP providers. Your consultant tailors it to how you actually sell.

  1. 1

    Autopay with card updater

    Keep monthly plans paid when cards are reissued.

  2. 2

    Limits on top-ups

    Cap top-ups per account and per card to stop fraud runs.

  3. 3

    Clear cancellation

    Online cancellation and pro-rated final bills.

What you’ll need to apply

Have these ready and your application moves faster. Your consultant confirms the exact list for the processor you’re matched with.

  • Government ID for every owner with 25% or more
  • Voided business check or bank letter
  • Recent business bank statements
  • Recent processing statements, if available
  • Business registration and EIN letter
  • FCC registration where required
  • Service terms and cancellation policy
  • Fraud controls for prepaid products

Why applications get declined, and how to avoid it

  • No fraud controls on prepaid top-ups
  • International calling services with a high fraud history

We review your website, policies and statements against these before anything is submitted.

Get startedFor telecom and VoIP providers. Two minutes to start, and a consultant calls you back.
Get started

Keeping the account healthy after approval

Getting approved is half the job. These habits keep your account in good standing, and our platform tracks the numbers behind them for you.

  • Watch for many cards used on one account
  • Send the bill before charging autopay
  • Make cancellation simple
How our consulting after approval works See how we’d watch an account like yoursClick through the hub with sample data: the dispute ratios, approvals, fees and deposits we track for telecom and VoIP providers.Try the demo

Telecom: common questions

Are prepaid services riskier than monthly plans?

Yes, because they attract card testing and stolen cards. Limits and verification help.

Can we bill monthly by ACH?

Yes. It costs less and brings fewer disputes for many customers.

Does VoIP count as telecom?

Usually, yes. Tell us what services you offer so we match the right acquirer.

What happens after I’m approved?

We stay on the account with you, watching fees, approvals and chargebacks, and tell you when there is money to save.

Related industries

Talk to a payments consultant

Tell us about your business. We’ll tell you which processor fits, what it should cost, and how we’ll keep it optimized after you’re approved.