Shopify Payments turned off? Keep your store, change the payments.
Losing Shopify Payments doesn’t mean losing your store. Shopify supports third-party payment gateways, so you can keep your theme, products and customers and connect a dedicated merchant account instead.
What to do now, in order
- 1
Keep your store online
Your store, products and customers stay. Only the way you take payments changes.
- 2
Note any held payouts
Check your payouts page for amounts and dates held.
- 3
Choose a gateway that works with Shopify
We match an acquirer and a Shopify-compatible gateway. Shopify charges its own transaction fee when you don’t use Shopify Payments, so we compare the total cost with you.
- 4
Talk to us before you apply anywhere
Applying to several providers at once, or under a new name, leaves a trail underwriters see. We match you to one acquirer that accepts your business and submit once.
- 5
Get a dedicated merchant account
An account in your own name, with an acquirer that knowingly accepts your industry, so the same shutdown doesn’t happen again.
Shopify Payments compared with a dedicated merchant account
| Shopify Payments | Dedicated account through PaymentHelp | |
|---|---|---|
| Whose account | The platform’s shared account | An account in your business’s name |
| Who decides | The platform’s risk team, quickly | An underwriter who reviewed your business first |
| Restricted industries | Often excluded outright | Placed with acquirers that accept them |
| Setup | Minutes | Days, with a full application |
| After a problem | Closure and a long hold is common | Warnings, and a path to fix it |
| After approval | Support queue | PaymentHelp consulting: one view, a named consultant |
Industries we place after a Shopify Payments closure
After a Shopify Payments closure
Can I stay on Shopify?
Yes. Shopify supports third-party gateways. You keep your store and connect a dedicated merchant account.
Are there extra Shopify fees?
Shopify adds a transaction fee when you use a third-party gateway instead of Shopify Payments. We include it when we compare costs.
Will my checkout look different?
Depending on the gateway, card entry may look slightly different. Most customers won’t notice.
Get paid again after Shopify Payments
Tell us what happened. We’ll match you with an acquirer that accepts your business, and stay on the account after approval so it doesn’t happen twice.